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Frequently Asked Questions

I just bought a new computer and I need to setup the mail program to send and receive mail?
There is a simple explanation for this, there is a setting in the software that will automatically disconnect you after "sending/receiving mail". To shut off this feature please select your email software from the following email programs:

Outlook Express --- Microsoft Outlook --- Netscape Messenger --- Eudora

 

Why does my computer disconnect me after it checks for my mail?
There is a simple explanation for this, there is a setting in the software that will automatically disconnect you after "sending/receiving mail". To shut off this feature please select the link below:

Outlook Express

 

It says that OE has removed any attachments that may potentially be a virus. There are attachments that I need to get, how do I get them?
OE is actually Outlook Express. It is a security feature from Outlook Express to help with the elimination of virus' hitting your computer via the email. To fix this please select the link below.

Outlook Express

 

I want my computer to automatically connect to the server when I click my explorer?
There is a setting in the software that will automatically connect, when you want to get online. To turn on this feature please select your explorer from the following programs:

Internet Explorer --- Netscape Navigator --- Mozilla Firefox

 

I get an error message that says " ERROR 550 - SMTP Server has rejected email - massage cannot be sent mail box disabled for this receipiant."
This error message is informing you that you are unable to sent or receive mail from the specific address. Please notify PENTEL NET of this and they will assist you in correcting the problem.


 
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