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Welcome to Technical Support
"
How may we assist you? "
Which do you have? ADSL High Speed or Dial
Up
Pentel
ADSL
We
are here to assist you if you happen to have a problem with
your ADSL connection. Here are some things that you should
try if you are unable to connect to the internet. If you
continue to have a problem, please feel free to contact
us.
FIRST
QUESTION: Do you have a ROUTER?
Yes,
I have a Router / No, I do not have
a Router
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Check the lights (on the modem
that Pentel Net installed):
There
are two different modems, make sure that you know the
one you have.:
WESTEL WIRESPEED
modem: With this modem you will need to see 3
lights. The power light will always be
solid. The ready light will flash ONLY when
trying to sync up with Pentel Net. The link
light is on when the computer is correctly connected
to the modem. If any of these are out or blinking you
will need to reboot the modem (see below).
D-LINK
modem: On this modem there 5 lights, which you are to
have 4 at all times. The lights are POWER, STATUS, ADSL,
& ETHERNET. If for any reason one of these lights
are not on, you need to reboot the modem (see below).
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Reboot the Modem:
There
are two different modems, make sure you know the one you
have.
WESTEL WIRESPEED
modem: There is a toggle switch on the back of the
modem. Turn it off, wait about 15 seconds (for modem to
drop sync) then turn it back on. The power light
will come on solid right away; the ready light
will start blinking - blink faster - then go solid; and
the link light will be solid right away (if
this light doesn't come on check the cord to the computer).
If for any reason one of these lights do not come on,
please contact Pentel Net at 231-223-4210.
D-LINK
modem: There is NOT a toggle switch on this modem, so
you will need to find the cord with the verbage of 9V
AC 1A. When you have found it, you will need to unplug
it, wait about 15 seconds (for modem to drop sync) then
turn it back on. The power light will come on
solid right away; the status light will blink
slowly; the adsl light will start blinking -
blink faster - then go solid; and the ethernet
will be solid right away (if this light doesn't come on
check the cord to the computer). If
for any reason one of these lights do not come on, please
contact Pentel Net at 231-223-4210.
-
Check the lights (on the modem
& router)
There
are two different modems, make sure you know which you
have:
WESTEL WIRESPEED
modem: With this modem you will need to see 3
lights. The power light will always be
solid. The ready light will flash ONLY when
trying to sync up with Pentel Net. The link
light is on when the router is correctly connected to
the modem. If any of these are out or blinking you will
need to reboot the modem and the router (see below).
D-LINK
modem: On this modem there 5 lights, which you are to
have 4 at all times. The lights are POWER, STATUS, ADSL,
& ETHERNET. The power light will be solid;
the status light will be blinking; the adsl
light will be solid; and the ethernet light
will be solid. If for any reason one of these lights
are not on, you need to reboot the modem and the router
(see below).
-
Reboot the Modem and
Router (the box that Pentel Net installed):
Turn
OFF both the Modem and Router. You will need
to turn them on in a specific order. First the modem,
then the router - follow directions below.
There
are two different modems:
WESTEL WIRESPEED
modem: There is a toggle switch on the back of the
modem. Turn it off, wait about 15 seconds (for modem to
drop sync) then turn it back on. After you have done this
and the ready light is solid, turn on/plug in
the router. If the ready light does not come
back solid, please contact Pentel Net at 231-223-4210.
D-LINK
modem: There is NOT a toggle switch on this modem, so
you will needto find the cord with the verbage of 9V
AC 1A. When you have found it, you will need to unplug
it, wait about 15 seconds (for modem to drop sync) then
turn it back on. After you have done this, and the
adsl light comes on solids, turn on/plug in the router.
If the adsl light does not come back solid, please
contact Pentel Net at 231-223-4210.
Pentel
Dial Up
We
are here to assist you if you having a problem with your
connection. Here are some things that you should try if
you are unable to connect to the internet. If you continue
to have a problem, please feel free to contact
us.
1.
Make sure the phone cord is securely plugged into the wall
jack, and into the back of your computer.
2.
Check that all phone extensions are correctly placed on
their craddle.
3.
If you have voicemail on your line, make sure that you check
your new messages before trying to use the dial up. The
modem will not except the studder tone as a dial tone, with
that you will receive an error message.
4.
If you have call waiting, you may loose your connection
when a call is coming in. You can stop call waiting for
the time you are on the internet by having it dial *70 before
it dials the number for your internet service. This is cancel
call waiting, this feature is only active for the current
phone call you are making. Once you hang up your call waiting
is active again.
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