Trouble Shooting for Phone Problems

If you don’t have dial tone, please check all phones to make sure they are hung up properly and the cord to the jack and phone are secure.

Electronic equipment such as cordless phones, fax & answering machines and computers, are sensitive to power fluctuations. These fluctuations can be caused by the electric lines, lightning or low battery on your equipment.

When a cordless phone goes dead it may cause all phones on your line to go out. Once the problem equipment is disconnected from the phone jack and the electricity dial tone should return.

Answering machines have also been known to “blip” and try to answer on the first ring but not take a message. You will need to disconnect the machine from the electricity and phone jack, wait a few minutes for the equipment to reset itself and then plug it back in.

On occasion, customers call saying that they can make calls but not receive calls. Sometimes the ringer or volume control on the side of the phone has gotten bumped and turned off. There may be a problem on the line either caused by electronic equipment as described above or a fault in the wiring.

If someone has done any digging or planting, the line may have been cut. You will need to call the telephone company to initiate the repair.

If you are an ADSL customer and experience static on your telephone line the problem may be the filter. Turn off your computer and unplug the modem. If the static is gone the filter probably needs to be replaced. Please call 223-4210.

After you have tried correcting the problem and your service has not been restored please call the telephone company office at 223-4211. If it is after hours please leave a message.

The telephone company if responsible for service to the protector on the house. There is a charge for any repairs done on customer wiring or equipment.