Peninsula Telephone Company Service

Peninsula Telephone Company provides single-party residential or business lines. Touch tone is provided at no additional charge. For further information on the monthly charges and seasonal rates, please contact our Customer Service Department at 231-223-4211.


New Telephone Service
To apply for telephone service, call 231-223-4211, or stop by our business office at 14909 Peninsula Drive, on Old Mission Peninsula in Traverse City, MI.


You will need to provide the following information:
~ name ( for billing and directory listing)
~ complete address
~ previous telelphone services information
~ social security number
~ employment information
A deposit may be required and certain service connection charges may apply. These charges may be paid by credit card.


Disconnecting Service
If you no longer need phone service from Peninsula Telephone Company, call our business office with the following information:

~ name
~ telephone number
~ new address for final billing

Rights & Responsibilities:
Your local telephone service is regulated and subject to the terms and conditions of its tariffs on file with the Michigan Public Service Commission.


Repair:
The telephone company is responsible for dial tone to the protector at the house. There is a charge to connect, repair or locate trouble at your premises. If you lose dial tone at your house, try to locate the problem. Disconnect any cordless phones, answering machines, computers or fax machines from the telephone jacks and electricity. Wait a few minutes and then try a non-electric phone. If dial tone has returned, plug your electronic equipment back in. Any defective devise will cause the line to go dead. Sometimes the electronic equipment just needs to be disconnected and reconnected to return to service. If you find a defective devise, contact the manufacturer or the store where you bought it. Should you have a problem with the premises wiring or jacks, you can fix it yourself, hire a repair person or contact the telephone company for repairs. If you or a contractor should cut the outside buried cable to your premises, there is a charge for repairing the cut.

If you rent a telephone from the telephone company we are responsible for the repairs or replacement of the phone.

~ Repair, jacks or rewiring charge is $45.00 per hour - MINIMUM of 1 hour. ~



Dual Ring Service:
Now you will know who a call is for before you answer the phone by the ring. With Dual Ring service you can have two telephone numbers assigned to the same line. Each number has a distictive ring, so you can assign a number solely to the children, or assign a seperate number to your home business or fax line. You will have two different telephone numbers assigned to your line but only one line. There is an additional charge of $3.00 per month.

Service for TDD Customers: Telecommunications Devices for the Deaf or TDD's are typewriter-like devices that permit hearing- or speech impaired persons to communicate via the telephone lines with other TDD users.



Michigan Relay Center:
The Michigan Relay Center enables hearing and/or speech impaired individuals to communicate freely with anyone within the United States, as well as internationally. Relay calls may be made any time of day, any day of the week, as often as you like.

To use the relay system, a person who is deaf, hard-of-hearing or speech impaired must have a device with a keyboard called a Telecommunications Device for the Deaf or TDD.

The TDD caller dials the Center at 1-800-649-3777 to reach a specially trained relay representative. The representative calls the person with whom the TDD caller wishes to communicate. The caller types the message into the TDD, which the relay representative receives and "voices" to the called party. The representative then types the called party's response back to the caller.

Hearing persons, or non-TDD users, may also use the service by calling the same statewide 800 number. The caller tells the representative the area code, telephone number, and the name of the person they're calling. As the conversation is being relayed, the non-TDD users talks as though speaking directly to the TDD user.


Lifeline Service
Lifeline Service provides residential customers on limited incomes with a discount on their monthly local phone charges and a reduction on line connection charges. For additional information or to obtain an application, call Lifeline Service at 1-800-232-3104 or call Peninsula Telephone Customer Service at 231-223-4211.